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LEGAL INFORMATION

REFUND POLICY

Last Updated: July 2026

1. Our Commitment

At ipservicetv, we want to ensure that you are 100% happy with your purchase. We strongly recommend that all customers take advantage of our Free Trial to test our service, channel availability, and server stability on their specific devices and internet connection before purchasing a premium subscription.

2. 7-Day Money-Back Guarantee

If you have any technical issues that cannot be resolved by our support team, you may be eligible for a full or partial refund within 7 days of your initial purchase. To be eligible for a refund, the following conditions must be met:

  • You must contact our support team to report the issue and allow us a reasonable amount of time to troubleshoot and resolve it.
  • The issue must be related to our servers (e.g., global outages, broken links) and not due to your local internet connection, ISP blocking, or incompatible hardware.
  • Refunds are only applicable to your first subscription with us. Renewals are strictly non-refundable.

3. Non-Refundable Situations

We will not issue refunds under the following circumstances:

  • Account Ban: If your account is suspended due to a violation of our Terms of Service (e.g., sharing your subscription with others, using it on more devices than permitted, or restreaming).
  • Setup Issues: If you are unable to set up the service on your device, despite our support team providing step-by-step guides.
  • Internet Speed: Buffering issues caused by your Internet Service Provider (ISP) or failure to meet the minimum required internet speed (30 Mbps).
  • Channel Changes: Temporary downtime of specific channels or removal of certain VOD content, as this is normal in the IPTV industry.

4. Refund Processing Time

Once a refund is approved by our support team, it will be processed immediately from our end. However, depending on your bank or payment method, it may take anywhere from 3 to 10 business days for the funds to reflect in your account.

5. How to Request a Refund

To request a refund, please contact us with your order details and a brief explanation of the issue you are experiencing. Our team is available 24/7: